Privacy Policy - Epielio

📋 Introduction

Welcome to Epielio ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this privacy policy carefully. By using the Epielio app, you agree to the collection and use of information in accordance with this policy.

📱 Information We Collect

Personal Information

We collect information that you provide directly to us:

Contact Information: Name, email address, phone number
Account Information: Username, password, profile picture
Identity Verification: KYC documents (ID proof, address proof) for compliance purposes
Financial Information: Bank account details, UPI ID, wallet transactions
Address Information: Delivery addresses, billing addresses
Order Information: Purchase history, order preferences

Automatically Collected Information

When you use our app, we automatically collect:

Device Information: Device type, operating system, unique device identifiers
Usage Data: App interactions, features used, time spent on app
Location Data: Approximate location for delivery services (with your permission)
Log Data: IP address, access times, app crashes and errors

🎯 How We Use Your Information

We use the collected information for the following purposes:

To create and manage your account
To process orders and transactions
To provide customer support and respond to inquiries
To send order updates, notifications, and promotional communications
To verify your identity and prevent fraud
To improve our app and services
To comply with legal obligations
To process referral rewards and wallet transactions

📊 Data Collection Summary

Data Type	Purpose	Shared with Third Parties
Contact Info (Email, Phone)	Account creation, Communication	No
User Identifiers	Authentication, Analytics	Analytics providers only
Financial Data	Payment processing, Wallet	Payment processors only
Location Data	Delivery services	Delivery partners only
Usage Data	App improvement, Analytics	Analytics providers
KYC Documents	Identity verification, Compliance	No

🤝 Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist in providing our services (payment processors, delivery partners, cloud storage providers)
Legal Requirements: When required by law, legal process, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given explicit permission

Note: We do NOT sell your personal information to third parties for marketing purposes.

🔐 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments and updates
Limited access to personal information by employees
Secure data centers with physical security measures

⏱️ Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specifically:

Account Data: Retained until you delete your account
Transaction Records: Retained for 7 years for legal/tax compliance
KYC Documents: Retained as required by regulatory requirements
Usage Data: Retained for 2 years for analytics purposes

Account Deletion: When you request account deletion, your data will be permanently removed within 30 days, except where retention is required by law.

⚖️ Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your account and data
Portability: Request transfer of your data in a machine-readable format
Opt-out: Opt out of marketing communications at any time
Withdraw Consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at support@epielio.com

🔗 Third-Party Services

Our app may contain links to third-party websites or integrate with third-party services. We use the following third-party services:

Firebase: For authentication, analytics, and push notifications
Payment Gateways: For processing payments securely
Cloud Services: For data storage and hosting

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

👶 Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.